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(1) Solemn commitment and strict system (see the regulations on after-sales service in the ISO509001 quality assurance system for details)
1. Our company is the first company in the machine tool industry to pass the ISO9001 quality system certification. The equipment debugging is completed within one year. Package, if the debugging and acceptance work cannot be completed due to the user's reasons within 3 months after the equipment is delivered, it will be deemed that the user's acceptance has passed, the equipment will automatically enter the warranty period, and the contract will continue to be executed according to the relevant terms after acceptance.
2. When maintenance service personnel provide services to users, they must make detailed records of completed maintenance tasks and methods of solving problems, and users will feedback their opinions to the company, and implement strict control and assessment of the work quality of service personnel.
(2) A full-time service team ensures the operability of the service network
1. The user sends operators to our company, or our company’s after-sales personnel go to the demander’s factory to provide free training to the operators in operation, maintenance, maintenance, etc., until Able to operate machine tools independently.
2. A full-time after-sales service team with a service hotline open 24 hours a day and multiple offices across the country. It can respond promptly to users'service requirements. If a fault occurs, it will be replied within 2 hours and reach the customer within 7 hours. factory area.
